. . . S h i p p i n g  &  R e t u r n s . . . 

 

Your order will be dispactched within 3 days of ordering. If you need your order by a specfic date please contact us before 

ordering and we will let you know if we can meet your requirements.

 

UK ORDERS

 

Standard delivery charge for UK orders are calculated on checkout and based on your total...

Orders up to £2.50 are charged at £0.95

Orders upto £9.99 are charged at £1.75

Orders upto £34.99 are charged £2.95

Orders over £35 are free!

Orders are sent with Royal Mail and should take 2-5 days to arrive once it has been dispatched. 

During busy periods such as Chritsmas it may take longer for your order to arrive. If your order hasn’t arrived within 10 days please get in touch.

 

INTERNATIONAL ORDERS

 

International delivery will cost £4.95. They are sent with Royal Mail Airmail and will take between 5 – 14 days to reach you.

If your order hasn’t arrived within 20 days please contact us.  Please note that International orders may be subject to customs charges out of our control.

 

RETURNS

 

We take great care making & packaging your order however If you should wish to return an item please get in touch using the contact page, stating your your name, order number and reason for wanting to return the item. We can then arrange a refund. Unfortutely shipping costs cannot be refunded.

 

Our returns address is:

Lucy Alice Designs

Nursery Studios

10 The Street

Newington

Folkestone

Kent

CT188AU

 

The item will need to be returned to us within 7 days in it’s original, unworn condition.

For hygiene reasons we are unable to accept returns on earrings.

 

Refunds and exchanges can take upto 10 days to complete.